In 2017 thebigteam were engaged to provide Programme Management resource to support Audi UK’s transition from a traditional Automotive OEM Fleet Business Model to an Agency Model.
Tom Brennan, Head of Fleet for Audi UK, said to Fleet World “It’s the de facto model for the UK in terms of the way most manufacturers operate and it’s a preference for leasing companies and our corporate customers. We recognise that if we’re going to be delivering a better service to them, or improving our relationships, then going to an agency model allows us to do that. We’re going into a period where we deliver some changes.”
Outcome: The successful transition took place on 01 April 2018 and followed a 12-month consultation process working with leasing companies, corporate partners and the dealer network.