thebigteam have been invited to thebigapple to complete a big job, for a big Brand…
The Global Jaguar Land Rover Team are embarking on a project to refine and enhance aftersales processes in order to ensure highly optimised workshops. As part of the project, thebigteam have been invited to visit Retailers in the US and the UK in order to identify best practices. The US leg of the journey takes us to New York.
Our Associate, Kerry Thompson, has visited the North America Head Quarters in Mahwah, New Jersey, before moving onto a JLR dual site in White Plains, then to a Land Rover site in Glen Cove, Long Island.
It’s been fascinating to work with our American cousins and to understand the differences between the US and the UK markets. We have seen fantastic examples of best practice, which we have photographed and noted down to feed into the next phase.
Everyone has been friendly and welcoming, with a big focus being on feeding us! We’ve had the biggest sandwiches, the biggest slices of pizza, and the biggest (and most delicious!) ice cream cake!
We’re certainly living up to the ‘big’ in thebigteam!