Apr 17
In April 2018, JLR requested feedback from their retailers on systems improvements that they had made to their global systems. thebigteam were commissioned to visit Marshalls Jaguar Land Rover in Cambridge and Guy Salmon Land Rover in Wakefield to speak to the Aftersales Teams and capture video feedback.
Mar 30
In November 2017 Simon Knocker from thebigteam was engaged to support a JLR Global Task Force assembled to support the European Region in all key functional areas including Sales, Customer Service, Finance, Marketing and Finance.
Oct 31
thebigteam were engaged in 2017 to support the Global Sales Team and the Global Customer Service team in baselining their retailer business processes in order to capture key issues relating to JLR’s systems and processes.
