Simon Knocker‘The Machine’ gives a real insight and challenge to the traditional sales model and perhaps food for thought. Great read …
Finding great practice means going to the people who do it and asking them; in 2019 thebigteam travelled to the US and around the UK talking to retailers to find out their great practices
In April 2018, JLR requested feedback from their retailers on systems improvements that they had made to their global systems. thebigteam were commissioned to visit Marshalls Jaguar Land Rover in Cambridge and Guy Salmon Land Rover in Wakefield to speak to the Aftersales Teams and capture video feedback.